Login Steps
- Click LOG IN in the top-right corner of the website.
- Enter your account ID (phone number, email address, or account number).
- Enter your password.
- Complete the CAPTCHA or two-factor authentication if prompted.
What to Check If You Can't Log In
| Issue | Cause & Solution |
|---|---|
| Incorrect password | Click Forgot Password and reset it via email or SMS. |
| Account not found | Your account may have been created on a different country domain. |
| Account temporarily locked | Wait a few minutes after multiple failed login attempts, then try again. |
| SMS code not received | Check your mobile network and request a new code. If the issue persists, contact customer support. |
| Verification pending | New accounts require KYC verification before full access is granted. |